Returns & Exchanges
We want you to love your Taylor Swift official merchandise; however, if you are not completely satisfied, you may return or exchange eligible items within 30 days of delivery. Please ensure all items are in their original, unworn condition with all tags and packaging intact to qualify for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the provided packing slip to ensure your return is identified correctly.
Ship Your Items
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing