Frequently Asked Questions
Everything you need to know about your order and the Eras Tour collection.
How long will it take for my order to ship?
Processing typically takes 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page. Shipping times vary by location.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging.
How do I know which size to order?
A detailed size chart is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support within 1 hour of purchase for assistance.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
What should I do if my item arrives damaged?
We take great care in packaging your items, but if your order arrives damaged, please email our support team with your order number and photos of the damage within 7 days of receipt.